1. Who We Are
Vuulcan Refractories is a B2B industrial brand focused on refractory materials including low cement castables, insulating firebricks, high alumina bricks, and ceramic fiber blankets. Our website is intended for professional buyers, distributors, engineering teams, and industrial end users seeking technical information or commercial contact.
2. Information We Collect
We may collect the following categories of information:
- Contact information, such as your name, company name, email address, phone number, and country.
- Inquiry information, such as product interest, application zone, purchase quantity, technical requirements, and project details you choose to submit.
- Communication records, including emails or messages exchanged with our team.
- Website usage data, such as page views, button clicks, referral source, device type, browser information, and approximate geographic region.
- UTM and campaign data used to understand how visitors arrive at our site and which pages contribute to lead generation.
3. How We Use Information
We use collected information to:
- Respond to inquiries and prepare technical proposals.
- Recommend suitable refractory products based on your application.
- Coordinate sample requests, quotations, and follow-up communication.
- Improve website performance, content clarity, and lead quality.
- Measure marketing effectiveness, including conversion tracking and analytics.
- Maintain internal business records and operational continuity.
4. Contact Forms and Email Delivery
When you submit a request through our website, your information may be processed through our secure web form infrastructure and then delivered to our business inbox for follow-up.
Depending on system availability, we may use form processing, serverless function, email delivery, or fallback form providers to ensure inquiry continuity and prevent message loss. These service providers only process submitted data for communication delivery and operational reliability.
5. Analytics, Cookies, and Tracking
We use analytics and tag management tools to understand website usage and measure lead generation activity. These tools may collect information such as browser type, pages visited, session behavior, and campaign attribution data.
This may include technologies from Google Tag Manager and Google Analytics 4, as well as hosting, security, and website performance services necessary for operating the site.
Cookies or similar technologies may be used to support analytics, website functionality, and performance measurement. You can control cookies through your browser settings.
6. How We Share Information
We do not sell your personal information. We may share data only with:
- Service providers supporting website hosting, analytics, form processing, and email delivery.
- Internal team members handling your inquiry, technical review, or commercial follow-up.
- Production and fulfillment partners only when operationally necessary to evaluate specifications, prepare documentation, or coordinate order execution.
- Authorities or legal advisors when disclosure is required by law or to protect our legitimate business interests.
7. International Data Processing
Because we serve international B2B markets, information submitted through this website may be processed in different jurisdictions by infrastructure, analytics, or communication providers used to operate our business website. By submitting your information, you understand that such processing may occur as required for inquiry handling and website operations.
8. Data Retention
We retain inquiry and communication data for as long as reasonably necessary to respond to your request, maintain business records, evaluate commercial opportunities, comply with legal obligations, and improve our internal sales and marketing processes.
9. Data Security
We use commercially reasonable administrative and technical measures to protect information submitted through our website. However, no online transmission or storage method can be guaranteed to be completely secure, and you submit information at your own discretion.
10. Your Choices
You may contact us at any time to:
- Request correction of inaccurate contact information.
- Ask us to stop future non-essential follow-up communication.
- Request deletion of inquiry data where legally and operationally feasible.
11. External Links
Our website may include links to external websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites once you leave our domain.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our website, technology stack, service providers, legal requirements, or business operations. The latest version will always be published on this page with the updated effective date shown above.
13. Contact
If you have questions about this Privacy Policy or about how your inquiry data is handled, please contact:
Vuulcan Refractories
Email: inquiry@vuulcan.com
Website: https://vuulcanrefractories.com/contact/